Limitless Casino Privacy Policy

This Privacy Policy explains how Limitless Casino collects, uses, stores, and protects personal information when you visit our website, create an account, use our casino services, contact support, or otherwise interact with us. It is intended to provide clear information about our privacy practices for players in Canada and other users of the service.

Limitless Casino respects the importance of privacy and handles personal information with care. By using our services, you acknowledge that information may be processed as described below. Our services are intended for individuals aged 18 or older, and we may take steps to verify age and identity before permitting access to certain features.

Information We Collect

We collect information that is necessary to operate the casino, provide customer support, maintain account security, and meet applicable operational obligations. The information we collect depends on how you use Limitless Casino.

Information You Provide

• Account details such as your name, date of birth, email address, username, and contact information.
• Login credentials and account preferences.
• Identity or age verification information, which may include documents or information needed to confirm eligibility.
• Payment and transaction details, including deposits, withdrawals, payment method information, transaction history, and related records. Payment credentials may be processed by specialist payment providers rather than stored directly by us.
• Messages, requests, feedback, and other information you submit when communicating with customer support.
• Information provided when entering promotions, competitions, or other player activities.

Information Collected Automatically

When you access our website or services, we may collect technical and usage information. This can include your IP address, browser type, device characteristics, operating system, approximate location, language settings, pages viewed, access times, referral information, and interactions with website features. We may also record account activity, game activity, login events, and transaction-related events to support security, service management, and dispute handling.

How We Use Information

Limitless Casino uses personal information for specific business and service purposes, including:

• Creating and administering player accounts.
• Processing deposits, withdrawals, bonuses, and other account transactions.
• Confirming age, identity, account ownership, and eligibility to use the service.
• Providing games, account functions, customer assistance, and service communications.
• Detecting and investigating fraud, unauthorized access, abuse, collusion, suspicious activity, and other security concerns.
• Maintaining accurate records and resolving complaints, payment issues, and disputes.
• Improving website performance, game presentation, usability, and service reliability.
• Sending operational messages, including account notices, security alerts, and changes to important service terms.
• Sending marketing communications where permitted and where appropriate preferences or consent requirements have been addressed.
• Enforcing our terms, protecting our rights, and supporting responsible operation of the platform.

We may use aggregated or de-identified information for analysis, reporting, and service improvement. Information used in this form is designed not to directly identify an individual.

Cookies and Similar Technologies

Limitless Casino may use cookies, pixels, local storage, and similar technologies to make the website function correctly and to understand how visitors use it. These technologies may remember settings, maintain session continuity, support account security, measure performance, and help us identify technical problems.

Some cookies are essential for core functions and may not be available for disabling through website settings. Other technologies may support analytics, personalization, or communications. Depending on your browser, device, and location, you may be able to restrict or delete cookies through browser controls. Disabling certain cookies may affect login, navigation, preferences, or other features.

Information collected through these technologies may be combined with account or device information where reasonably necessary for the purposes described in this policy.

Data Sharing

We do not treat personal information as a product for unrestricted sale. We may share information with selected recipients when needed to provide the service, protect users, or manage our business.

• Payment processors and financial service providers that assist with deposits, withdrawals, refunds, and transaction screening.
• Identity verification, fraud prevention, security, and risk management providers.
• Technology, hosting, communications, analytics, customer support, and maintenance providers acting on our instructions.
• Professional advisers, insurers, auditors, and other contractors where access is appropriate for their work.
• Authorities, courts, regulators, or law enforcement bodies when disclosure is required or reasonably necessary under applicable procedures.
• Relevant parties involved in a corporate transaction, restructuring, acquisition, or transfer of business assets, subject to appropriate safeguards.

Service providers may only access information relevant to their assigned services and may be subject to contractual, professional, or legal confidentiality obligations. We may also share information where necessary to protect the rights, safety, property, or integrity of Limitless Casino, our users, or the public.

Data Security

We use administrative, technical, and organizational measures intended to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. Measures may include access controls, authentication procedures, monitoring, secure communications, internal policies, and restrictions on staff access.

No website, network, or electronic transmission can be guaranteed to be completely secure. You are responsible for keeping your account credentials confidential, using a secure device, and notifying us promptly if you suspect unauthorized access. We may limit or suspend account access when security concerns arise.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy. Retention periods may depend on the type of information, the nature of our relationship with you, transaction history, security requirements, dispute periods, and operational needs.

Some records may need to be retained after an account is closed to support fraud prevention, financial reconciliation, complaint management, legal claims, or other legitimate business purposes. When information is no longer required, we may securely delete it, anonymize it, or place it beyond active use in accordance with our retention procedures.

Your Rights

Depending on your location and the circumstances of a request, you may have rights relating to your personal information. These may include the ability to:

• Ask whether we hold personal information about you and request access to it.
• Request correction of information that is inaccurate, incomplete, or outdated.
• Ask for deletion or restriction of information where there is a valid basis for doing so.
• Object to certain uses of information or withdraw consent where processing relies on consent.
• Request information about how personal information is used or disclosed.
• Opt out of promotional communications without affecting essential service messages.

These rights are not absolute and may be subject to identity checks, security considerations, legitimate business needs, or applicable legal limitations. We may ask for additional information to verify a request and protect account privacy. If a request cannot be fulfilled in full, we will aim to explain the reason where appropriate.

Third-Party Services

The website may contain integrations, tools, payment options, or links operated by third parties. These providers may collect or process information under their own privacy notices and terms. Limitless Casino does not control the privacy practices of independent third parties, and you should review their policies before submitting information through an external service.

Third-party services may include payment gateways, verification systems, analytics tools, communication platforms, advertising technologies, and social or content features. Their availability may change, and the information they request can depend on the service you select.

International Transfers

Some service providers or business partners may process personal information in countries outside Canada. When information is transferred across borders, the protections and legal requirements of the destination country may differ from those in your location.

We take reasonable steps to select appropriate providers and use contractual, technical, or organizational safeguards suitable for the nature of the information and the service involved. Information may also be disclosed internationally where necessary to complete a transaction, provide support, prevent fraud, or respond to a lawful request.

Policy Updates

We may update this Privacy Policy when our services, technology, business arrangements, or privacy practices change. The revised version will be posted on the relevant website page with an updated effective date where appropriate.

Changes will apply from the date they are published unless a different effective date is stated. We encourage you to review this policy periodically. Where a change is materially important, we may provide additional notice through the website, by email, or through another suitable communication channel.

Contact Information

If you have a question about this Privacy Policy, want to make a privacy request, or need assistance with the handling of your personal information, you can contact Limitless Casino at [email protected].

To help us respond efficiently, please describe your request clearly and include enough information for us to identify the relevant account or interaction. Do not send payment passwords, full payment card numbers, or other unnecessary sensitive credentials in an initial message. We may request additional details through a secure process when identity or account verification is required.

Last updated: 9 September 2026